Back in the beginning of November we bought a phone set from a company called Top Vision. The phone w/answering machine came in right away, but the additional handset never showed. We emailed. They said it was on backorder and to wait a month. We emailed in a month because it was showing up as ‘in stock’ on their website but we still hadn’t received it. They said it had been in stock, but for some reason a set was never shipped to us and they were now out again. We said… enough, refund our money. And since then we’ve waited and emailed and waited some more.

At first the replies were cordial… ‘we’ve forwarded your email to our accounting/complaints/refund department, you can expect a credit to your bank account within the next days’. Now they hardly even bother to answer at all. Oh, and here’s an irony, once, ‘for our troubles’ we got a code for 10€ off our next purchase… yeah, like I’m ever ordering from them again.

Anyway, what I’m wondering is, do I have any recourse? Is there ANY way to force these numb nuts to refund the €€ they owe us?? Because this is now officially driving me crazy. We’ve been emailing them roughly every 3 weeks for the past seven months, and they continue to give us the runaround. Plus their supposed customer service phone number (0651-4629899 … we’ve memorized it over the past 4 months or so) is never answered by an actual human being.

Online shopping in Germany has been an easy and pleasant experience for us with the exception on this one effing company…

On this day..

• Three confirmed cases of what?? - 2007