Grrr, I’ll NEVER order from Topvisionshop.com again.
May 8th, 2008 by B.
Back in the beginning of November we bought a phone set from a company called Top Vision. The phone w/answering machine came in right away, but the additional handset never showed. We emailed. They said it was on backorder and to wait a month. We emailed in a month because it was showing up as ‘in stock’ on their website but we still hadn’t received it. They said it had been in stock, but for some reason a set was never shipped to us and they were now out again. We said… enough, refund our money. And since then we’ve waited and emailed and waited some more.
At first the replies were cordial… ‘we’ve forwarded your email to our accounting/complaints/refund department, you can expect a credit to your bank account within the next days’. Now they hardly even bother to answer at all. Oh, and here’s an irony, once, ‘for our troubles’ we got a code for 10€ off our next purchase… yeah, like I’m ever ordering from them again.
Anyway, what I’m wondering is, do I have any recourse? Is there ANY way to force these numb nuts to refund the €€ they owe us?? Because this is now officially driving me crazy. We’ve been emailing them roughly every 3 weeks for the past seven months, and they continue to give us the runaround. Plus their supposed customer service phone number (0651-4629899 … we’ve memorized it over the past 4 months or so) is never answered by an actual human being.
Online shopping in Germany has been an easy and pleasant experience for us with the exception on this one effing company…
Well, it probably won’t help get you your money back, but slamming the company in a blog post must have helped you feel a little better, no?
Juls last blog post..Bayern atmet durch my ass
Send them a registered letter from some made-up lawyer. Or just tell them on the phone that they’ll be hearing from your lawyer. This has always worked for us!
sarahs last blog post..
I had a similar problem. Not the same company, but a German company. Ordered a cuckoo clock online (I love them) and paid170$ for it and never received it. Emailed, called everything. They stopped returning our calls and emails. Finally had to get the bank to put a stop pay on the charge.
kats last blog post..about that time
Doh! You better watch it there! This was one of the things I was going to rant about on my blog someday. Apparently in Germany if you say something as a command that involves someone’s business “Don’t eat at Joe’s”, “NEVER buy anything from _____” you may as well burn down their store. It’s that German “personal rights” law thing. You are interfering with their right to do crappy business by telling others NOT to come to them. I’m actually not joking. You can say, “In my opinion, this online store sucks”, but you can’t say “Never shop at this online store” or the Germans will come haul you away or something. I thought Bunny was just ultra paranoid, but he mentioned to another German about how I once wrote “Do not search for a domain name with _____!” and they too were beyond shocked. “OMG! You NEVER do that in Germany!” Seriously, I’m not joking. But you can risk it if you want. I know I do. It’s like boycotting. Boycotting is frickin’ illegal in Germany (WTF?), as well as talking smack about someone. And they think WE’RE crazy. So much for free speech!
DBunnys last blog post..Perlite, the final (nasty) word
Oh, I guess I should restate that. Boycotting isn’t illegal PER SE, but TELLLING SOMEONE to boycott is. (Kind of hard to have an actual boycott if you don’t rally others to do it, huh?). So one can personally and privately boycott and never encourage someone else to do it, but if you say “let’s boycott this sh*tty store!” you’re in deep doo doo. Again… and they say WE’RE crazy…
DBunnys last blog post..Perlite, the final (nasty) word